We not too long ago had a number of authors report that their books, that are printed by IngramSpark, acquired errors from Amazon stating they’re unable to ship the e-book to the chosen tackle. Making an attempt completely different transport addresses and eradicating the books and including them again into the cart didn’t repair the error.

I reached out to inquire about this error with IngramSpark and acquired this response:

“Sure Amazon retail choice could also be topic to regional availability as we search to higher perceive its worth to prospects. Which means that some merchandise could also be out there for buy in sure geographic areas whereas restricted in others, primarily based on varied elements in our retail choice technique.

That is an Amazon-side regional restriction managed by Amazon’s retail programs. Sadly, as this restriction is managed on the retail stage, there are not any rapid actions you’ll be able to take to change the regional availability for this title.”

Evidently, I used to be extremely annoyed with the response from IngramSpark, although of their protection, that is what Amazon informed them.

As a e-book writer for 20 years with tons of of titles printed instantly with IngramSpark, that is merely unacceptable. Publishers and authors can’t settle for that books can all of a sudden not be out there for transport. This implies the distribution system between IngramSpark and Amazon is damaged.

Luckily, we discovered a repair that labored and it’s fairly easy: Ask IngramSpark to re-transmit your e-book title information to Amazon.

I exported an inventory of our lively ISBNs and requested IngramSpark to re-transmit all of them. Luckily, this resolved the problem inside a matter of hours.

For those who expertise this error together with your e-book, contact IngramSpark assist and supply them together with your ISBN. They will re-transmit your information immediately and it is best to see the error resolve rapidly.

Find out how to Take a look at if Your E book is Transport Accurately from Amazon

It’s not instantly apparent {that a} e-book is experiencing this transport error. The e-book web page on Amazon seems to be regular and reveals stock is accessible. You possibly can add it to your cart, and it nonetheless seems to be regular.

However while you proceed to take a look at, the error seems on the ultimate checkout display screen and prevents you from inserting the order. For those who expertise this error, comply with the steps above to ask IngramSpark to retransmit your e-book information to Amazon. Then wait a number of hours and check out the checkout course of once more. However don’t depart the e-book in your purchasing cart. First, take away it after which add it again. Proceed with the checkout steps and it is best to see the error has been resolved.

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